Shipping Options & Delivery Costs
You will be asked to select a shipping method at checkout.
Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location.
Order Processing Time
The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Additional taxes and charges
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees, including sales tax, value added tax, custom duties and excise duties. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
We consider digital products, subscriptions and online services to be information or content that you can download from our website, access via web browser, or receive by email, in accordance with the terms applicable to the services that you purchased.
Users who make a purchase will receive an email verifying a successful purchase and providing access to the product or service.
Acceding to our digital products, subscriptions and online services means access through an Internet web browser. The user will mainly access using the username and password they created during the purchase process. We are not responsible for your internet connection quality or inability to access to the course through web browser
The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon the performance of the services.
We do not provide refunds after the product is shipped, which you acknowledge prior to purchasing any product on the Services. Please make sure that you've carefully read product description before making a purchase.
Since the Service offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Services. Please make sure that you've carefully read service description before making a purchase.
However, you may request a refund within a 14-day cooling-off period after purchase, only if you have not already started downloading, started streaming, logged into your account, or accessed private access.
You may stop your subscription at any time.
Unless you stop at least 24 hours before the start of your next billing period, you will be charged for the next billing period.
After stopping your subscription, you will continue to have access to the product for the remainder of your billing period.
To stop your subscription, go to the "Account" page and follow the instructions for cancellation, or send an email to support.
If you cancel your membership, your account will automatically close at the end of your current billing period.
We do not offer refunds or credits for unused subscription periods, accidental purchases, or any similar reason or event, unless required by law to do so.
If you would like to contact us concerning any matter relating to this policy, you may send an email to contact@europalearning.com